Contract 2032H521C00009
National Telecommuting Institute, Inc. · Department Of The Treasury · December 22, 2020
National Telecommuting Institute, Inc. was awarded a federal contract by Department Of The Treasury (Internal Revenue Service) on December 22, 2020 for $32.88 million of work in telephone answering services. Performance is in Boston, MA. It was awarded under full and open competition. The contract has been modified 22 times since the base award It uses labor-hour contract pricing. The most recent modification was on April 16, 2026.
Contract details
- PIID
- 2032H521C00009
- Award type
- Definitive Contract
- Pricing
- Labor Hours
- Set-aside
- No Set Aside Used.
- Competition
- Not Available For Competition
- NAICS
- 561421 · Telephone Answering Services
- Product / service
- Support- Management: Other
- Place of performance
- Boston, MA
- First action
- December 22, 2020
- Latest action
- April 16, 2026
Description
PROVIDES CONTACT CENTER SUPPORT SERVICES FOR THE IRS TO MANAGE TAXPAYER PRODUCT REQUESTS DIRECTED TO THE IRS TOLL-FREE TELEPHONE FORMS LINE. THE MODIFICATION IS TO ADMINISTRATIVELY CORRECT THE POP IN
Modification timeline
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April 16, 2026Mod P00022PROVIDES CONTACT CENTER SUPPORT SERVICES FOR THE IRS TO MANAGE TAXPAYER PRODUCT REQUESTS DIRECTED TO THE IRS TOLL-FREE TELEPHONE FORMS LINE. THE MODIFICATION IS$0
-
April 1, 2026Mod P00021PROVIDES CONTACT CENTER SUPPORT SERVICES FOR THE IRS TO MANAGE TAXPAYER PRODUCT REQUESTS DIRETED TO THE IRS TOLL-FREE TELEPHONE FORMS LINE. THE MODIFICATION IS$0
-
February 26, 2026Mod P00020PROVIDES CONTACT CENTER SUPPORT SERVICES FOR THE IRS TO MANAGE TAXPAYER PRODUCT REQUESTS DIRETED TO THE IRS TOLL-FREE TELEPHONE FORMS LINE. THE MODIFICATION IS$660.8K
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January 28, 2026Mod P00019PROVIDES CONTACT CENTER SUPPORT SERVICES FOR THE IRS TO MANAGE TAXPAYER PRODUCT REQUESTS DIRETED TO THE IRS TOLL-FREE TELEPHONE FORMS LINE$672.4K
-
January 27, 2026Mod P00018PROVIDES CONTACT CENTER SUPPORT SERVICES FOR THE IRS TO MANAGE TAXPAYER PRODUCT REQUESTS DIRETED TO THE IRS TOLL-FREE TELEPHONE FORMS LINE$670.6K
-
July 10, 2025Mod P00017PROVIDES CONTACT CENTER SUPPORT SERVICES FOR THE IRS TO MANAGE TAXPAYER PRODUCT REQUESTS DIRETED TO THE IRS TOLL-FREE TELEPHONE FORMS LINE$1.46M
-
April 15, 2025Mod P00016PROVIDES CONTACT CENTER SUPPORT SERVICES FOR THE IRS TO MANAGE TAXPAYER PRODUCT REQUESTS DIRETED TO THE IRS TOLL-FREE TELEPHONE FORMS LINE$0
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December 27, 2024Mod P00015ADDING CR FUNDING AND DEOBLIGATING OPTION 2 FUNDING.$5.41M
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September 18, 2024Mod P00014ADDING CR FUNDING AND DEOBLIGATING OPTION 2 FUNDING.$-343.5K
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June 4, 2024Mod P00013ADDING CR FUNDING AND DEOBLIGATING OPTION 2 FUNDING.$3.91M
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Top contractors in NAICS 561421
Lifetime obligated dollars across all federal contracts in this NAICS code.
| # | Contractor | Contracts | Obligated |
|---|---|---|---|
| 1 | General Dynamics Information Technology, Inc. | 5 | $1.39B |
| 2 | Peckham Vocational Industries, Inc. | 19 | $1.16B |
| 3 | National Telecommuting Institute, Inc. | 24 | $122.87M |
| 4 | National Industries For The Blind | 5 | $64.89M |
| 5 | Hp Enterprise Services, Llc | 7 | $63.30M |
| 6 | At&T Enterprises, Llc | 11 | $61.30M |
| 7 | Bobby Dodd Institute, Inc. | 35 | $53.95M |
| 8 | Bcfs Health And Human Services | 1 | $44.04M |
| 9 | Bellsouth Telecommunications, Llc | 30 | $43.54M |
| 10 | Miscellaneous Foreign Awardees | 1,375 | $36.85M |
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Frequently asked questions
What is contract 2032H521C00009?
Contract 2032H521C00009 is a federal contract awarded to National Telecommuting Institute, Inc. by Department Of The Treasury on December 22, 2020 for $32.88 million of work classified under TELEPHONE ANSWERING SERVICES. It has been modified 22 times since the base award.
Who won contract 2032H521C00009?
National Telecommuting Institute, Inc. won contract 2032H521C00009 from Department Of The Treasury.
How much is contract 2032H521C00009 worth?
Contract 2032H521C00009 has obligated $32.88 million to date, with a total potential value of $38.74 million if all options are exercised.